Customers purchasing from us.pandora may request a return within 30 days after delivery. Within that period, eligible merchandise can be returned for any reason or submitted for an exchange. To help customers use this information, the information is presented so the store and customer share the same expectation.
Order Cancellation
Orders can be cancelled before they ship; requests received after shipment proceed under this Refund Policy. Assistance is available at (401) 690-2941. For customers reviewing this page, the customer-facing language is arranged so the page can be used directly without additional instructions.
Items Excluded from No-Reason Returns
Customized products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive items are excluded from no-reason returns. These limits do not reduce any consumer right relating to merchandise that is damaged, defective, incorrect, or missing from the shipment. To make this point easy to apply, the service expectation is stated so the operational consequence is stated in plain English.
Requesting Return Authorization
Start the request by emailing Support@charmglen.shop or calling (401) 690-2941, and include the order number and the item involved. We review condition, included accessories, and proof of purchase while preserving rights that apply to damaged or defective goods. To avoid uncertainty about this condition, the customer remedy is described so the relevant timing and responsibility are easy to locate.
Return Delivery Instructions
Whether the approved request is a no-reason return or concerns damage, defect, mis-shipment, or a missing item, us.pandora bears the return-shipping cost. Unless a dedicated return location is supplied with the authorization, the default return address is 1063 Park Ave, Cranston, Rhode Island, 02910, United States. To keep the merchant responsibility clear, this requirement is framed so customers can act on it with confidence.
Refund Method and Posting Time
We inspect the received return before sending any approved refund back through the original form of payment. Approved refunds are completed within 5–10 business days, although a financial institution may control when the credit becomes visible. To make the applicable process easy to follow, this requirement is framed so customers can locate the controlling detail quickly.
Store Contact Details
Policy and order questions may be directed to the business contacts below. For consistent handling of customer requests, this paragraph is organized so customers can act on it with confidence.
Business name: us.pandora
Email: Support@charmglen.shop
Telephone: (401) 690-2941
Physical address: 1063 Park Ave, Cranston, Rhode Island, 02910, United States